Thursday, March 19, 2009

Ya try to be a nice guy......

Today... checking my email, two letters from Suddenlink (my Internet and cable provider) show up. So I open the first and just kinda scan it to see what it's all about.... what the.... I have an appointment to have services added?? Something ain't right here, I already have some of those services and didn't order any new ones.... I read it again, paying more attention... wait a minute... that's not my name!! They (Suddenlink) have sent me an appointment confirmation for someone else... some guy named David so and so in blah blah North Carolina... this is weird. Curious, I open the other email from Suddenlink.... another appointment confirmation for the same guy... different services.... I start hearing the theme song from The Twilight Zone... totally weird now. In the email it states that if no adult is home they will not hook up the services and He, this David guy, will have to call and make another appointment date. Now.... being the nice guy that I am... I think... that poor guy is gonna miss the appointment and not know why... so I call Suddenlink to tell them about the mix up.... Here's where things go horribly wrong!
After negotiating the press one for this service, enter your 7 digit phone #, I get to listen to that "catchy" little Suddenlink ditty while I'm on hold.... not that bad... yet. Finally a human comes on the phone... I explain the deal about the emails, then she asks me "Is this a business account?.... Nope.... "well it's listed as one".... well it's not..... "I'll transfer you to the department that can fix that for you"..... back on hold... more of the little ditty, over and over and over... 5 MINUTES I have to listen to that stupid song... finally, another human..... I explain why I originally called (the emails) and why I was transferred to his department (the listed type of account)... "I can't do anything about the emails, but I can fix the account listing".... several questions and some intense typing on his part (I could hear the keyboard) and "Okay, that's all taken care of. Is there anything else?".... Ya... the email thing.... "I can't do anything about that, I'll transfer you to someone who can"..... back on hold..... more of that God Awful Song..... after about three more minutes of "IT".... another human.... "how can I help you today".... You can tell me how to get that damn song out of my head!..... "excuse me"..... never mind... I explain about the emails... "I"ll check it out".... "I see what happened, some one addressed the emails wrong" ..(duh).... Did Mr. so and so get emails that were supposed to come to me?.... "hold on, I'll check".... BACK on hold and more of that song, after an agonizing three minutes ... "Mr. Romick, there were no emails to be sent to you"..... Okay.. good... what about Mr. sos and so's appointment information... he might want that.... " We'll take care of that Mr. Romick, thanks for your concern".... end of phone call.
A short time later while watching TV... what comes on.... a Suddenlink commercial.... and that song...... I hate that song now.... and all because I tried to be a nice guy!

1 comment:

Amy Romick said...

I have the "My Little Pony" song stuck in my head......from the commercial that is.